Six Sigma for the New Millennium

Kim H. Pries

Description

This book is designed to walk the reader through the ASQ Certified Six Sigma Black Belt (CSSBB) Body of Knowledge (BoK) at a medium level of detail. It follows the nine sections of the BoK exactly, from enterprise-wide deployment, organizational process management and measures, and team management, to detailed coverage of each stage of the DMAIC process. With more than 25 tables and 80 figures, the various concepts can not only be read about but “seen.” The appendices include all the statistical tables that test-takers and also those in the field will need.
New to this edition is material that shows the Black Belt candidate how to work through some standard statistical tests—just the kind he or she might expect to see on the certification exam.
The author has used this material for several years, continually refining it based on students’ questions and also his own experiences at an electronics manufacturing plant. This is truly the guidebook for the new millennium of lean and Six Sigma!

Sujets

• Business
• Qualité, hygiène, sécurité, environnement
• Total Quality Management
• Gestion et management
• Seis Sigma
• Economics
• Six Sigma

Informations

• Publié par: ASQ Quality Press
• Date de parution: 09 janvier 2009
• Nombre de lectures: 0
• EAN13: 9780873892759
• Langue: English
• Poids de l'ouvrage: 4 Mo

Extrait

Six Sigma for the
New MillenniumAlso available from ASQ Quality Press:
The Certified Six Sigma Black Belt Handbook, Second Edition
T. M. Kubiak and Donald W. Benbow
The Certified Six Sigma Green Belt Handbook
Roderick A. Munro, Matthew J. Maio, Mohamed B. Nawaz, Govindarajan Ramu, and Daniel J. Zrymiak
5S for Service Organizations and Offices: A Lean Look at Improvements
Debashis Sarkar
The Executive Guide to Understanding and Implementing Lean Six Sigma: The Financial Impact
Robert M. Meisel, Steven J. Babb, Steven F. Marsh, and James P. Schlichting
Applied Statistics for the Six Sigma Green Belt
Bhisham C. Gupta and H. Fred Walker
Statistical Quality Control for the Six Sigma Green Belt
Bhisham C. Gupta and H. Fred Walker
Six Sigma for the Office: A Pocket Guide
Roderick A. Munro
Lean-Six Sigma for Healthcare: A Senior Leader Guide to Improving Cost and Throughput, Second Edition
Chip Caldwell , Greg Butler, and Nancy Poston.
Defining and Analyzing a Business Process: A Six Sigma Pocket Guide
Jeffrey N. Lowenthal
Six Sigma for the Shop Floor: A Pocket Guide
Roderick A. Munro
Six Sigma Project Management: A Pocket Guide
Jeffrey N. Lowenthal
Transactional Six Sigma for Green Belts: Maximizing Service and Manufacturing Processes
Samuel E. Windsor
Lean Kaizen: A Simplified Approach to Process Improvements
George Alukal and Anthony Manos
A Lean Guide to Transforming Healthcare: How to Implement Lean Principles in Hospitals, Medical Offices,
Clinics, and Other Healthcare Organizations
Thomas G. Zidel
To request a complimentary catalog of ASQ Quality Press publications,
call 800-248-1946, or visit our Web site at http://www.asq.org/quality-press.Six Sigma for the
New Millennium
A CSSBB Guidebook
Kim H. Pries
ASQ Quality Press
Milwaukee, WisconsinAmerican Society for Quality, Quality Press, Milwaukee 53203
© 2009 by ASQ
All rights reserved. Published 2009
Printed in the United States of America
15 14 13 12 11 10 09 5 4 3 2 1
Library of Congress Cataloging-in-Publication Data
Pries, Kim H., 1955-
Six sigma for the new millennium / Kim H. Pries. -- 2nd ed.
p. cm.
ISBN 978-0-87389-749-5 (soft cover)
1. Six sigma (Quality control standard) 2. Total quality management. 3. Quality control.
I. Title.
HD62.15.P75 2009
658.4’013--dc22
2008042585
No part of this book may be reproduced in any form or by any means, electronic,
mechanical, photocopying, recording, or otherwise, without the prior written permission
of the publisher.
Publisher: William A. Tony
Acquisitions Editor: Matt T. Meinholz
Project Editor: Paul O’Mara
Production Administrator: Randall Benson
ASQ Mission: The American Society for Quality advances individual, organizational,
and community excellence worldwide through learning, quality improvement, and
knowledge exchange.
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To place orders or to request a free copy of the ASQ Quality Press Publications
Catalog, including ASQ membership information, call 800-248-1946. Visit our
Web site at www.asq.org or http://www.asq.org/quality-press.
Printed in the United States of America
Printed on acid-free paperSix Sigma for the New Millennium
Contents
List of Tables ..............................................................................................................................vii
List of Figures ...........................................................................................................................viii
Preface ..........................................................................................................................................xi
Section 1 Enterprise-Wide Deployment .................................................................................1
Enterprise-Wide View ........................................................................................................3
Leadership ..........................................................................................................................41
Section 2 Organizational Process Management and Measures .......................................53
Organizational Process Management ...........................................................................55
Organizational Process Measures ..................................................................................63
Section 3 Team Management ..................................................................................................71
Team Formation .................................................................................................................73
Team Facilitation ...............................................................................................................83
Team Dynamics 91
Time Management for Teams .........................................................................................99
Team Decision-Making Tools ....................................................................................... 111
Management and Planning Tools ................................................................................117
Team Performance Evaluation and Reward ...............................................................133
Section 4 Defne .......................................................................................................................143
Voice of the Customer ....................................................................................................145
Project Charter .................................................................................................................157
Project Tracking ...............................................................................................................171
Section 5 Measure ...................................................................................................................181
Process Characteristics ...................................................................................................183
Data Collection ................................................................................................................191
Measurement Systems 201
Basic Statistics ..................................................................................................................213
Probability ........................................................................................................................225
Process Capability ...........................................................................................................237
Section 6 Analyze ....................................................................................................................253
Measuring and Modeling Relationships Between Variables .................................255
vContents
Hypothesis Testing .........................................................................................................269
Failure Mode and Effects Analysis (FMEA) ..............................................................295
Additional Analysis Methods ......................................................................................313
Section 7 Improve ...................................................................................................................321
Design of Experiments (DOE) 323
Lean Practices 337
Beyond Lean .....................................................................................................................345
Statistical Process Control .............................................................................................353
Section 8 Control 371
Other Control Tools ........................................................................................................373
Maintain Controls ...........................................................................................................379
Sustain Improvements ...................................................................................................385
Section 9 Design for Six Sigma Framework and Methodologies .................................395
Common DFSS Methodologies ....................................................................................397
DFSS Design Tools .........................................................................................................403
Glossary ....................................................................................................................................413
Appendix A Table of Control Chart Parameters ...............................................................415
Appendix B Chi-Square Values ............................................................................................416
Appendix C F-Test Values .....................................................................................................417
Appendix D Standard Normal Values ................................................................................419
Appendix E T-Test Values (One-Sided) ..............................................................................420
Appendix F Binomial Distribution .....................................................................................421
Appendix G Cumulative Poisson Distribution ................................................................433
Index ...........................................................................................................................................437
viSix Sigma for the New Millennium
List of Tables
Table 3.1 Groupthink ....................................................................