The Extraordinary Power of Project Relationships

Harry Mingail

Description

Bad business one-on-one or group relationships create stress, destruction and unproductively. Likewise, without great relationships, our personal lives can be empty, boring and lonely.

This book is packed with great ideas, techniques and many checklists to make great things happen for you. At minimum you will find something and typically many things which will reward your investment in this book, with better relationships. Great relationships will generate monetary as well as a flood of other positive differences in your life.

Your life is worth it!

Think about all the many types of projects in your business and personal life. A project is a temporary endeavor which produces unique results. Weddings, business mergers and implementation of new corporate technologies are all projects.

Each of these examples is temporary. You may be enjoying your wedding reception. But it ends sometime, so that you can begin the enchanting honeymoon. That stressful project to merge two departments seems excruciatingly long, but it also does end some time.

Each of these examples of projects is unique. Even if you have been married eleven times before, each project to prepare for the wedding will be different. In business, some other company may have implemented the same accounting software package. However, your company has unique accounting numbers, practices and stakeholders.

Master the skills, practical how-to techniques and tips. Your business life will be much more successful and so will your personal life. Use the book as a handy reference as you perform project work in the office as well as your personal life.

Also, good news! If you are or aspire to be a Project Management Professional (PMP) or are or want to be a Certified Business Analyst Professional (CBAP), this book covers all the major interpersonal and leadership elements of the Project Management Body of Knowledge (PMBOK Guide) and Business Analysis Body of Knowledge (BABOK).]

Sujets

• Gestion de projets
• Gestion de projet
• Business
• Economics
• Gestion et management
• Project Management

Informations

• Publié par: eBookIt.com
• Date de parution: 15 mai 2013
• Nombre de lectures: 0
• EAN13: 9780988111509
• Langue: English

Extrait

Library of Congress Cataloging-in-Publication Data
Mingail, Harry
The Extraordinary Power of Project Relationships: Relationships Enable Your Happiness and Success / Harry Mingail.
ISBN 978-0-9881115-0-9
1. Project Management.
2. Relationships.
3. Interpersonal Skills
4. Human Resources.
5. Title: The Power of Project Relationships
Copyright 2012 by Harry Mingail
Date of Publication: June 15, 2012
All rights reserved. No part of the publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise without the prior written permission of the publisher.
Published by
East Hill Productions
1842 Queen Street East #203
Toronto, ON M4L 1H1
www.ehproductions.com
To Sandi, Laura and Joe my inspirations.
And special thanks to David Bajurny.
Contents

INTRODUCTION
Ideas, Techniques Checklists for Everyone
About Harry Mingail
Special Value for Project Managers and Business Analysts
Take the Self-Test
PREFACE
Bad Relationship Skills
Good Relationship Skills
WHAT S YOUR PROJECT S RELATIONSHIP IQ?
SECTION #1 - POWERFUL PROJECT INDIVIDUAL RELATIONSHIPS
1.0 EVERYONE IN YOUR LIFE IS A CUSTOMER
Customer Service of the Good Old Days
The Blueprint
Make Customers = Family
Treat Service like a Product
Inspire Customer Service
A Mathematical Customer Service Formula
How to Manage Customer Relations
Focus Staff on the C.A.R.E. Formula
Take These 7 Vital Actions
2.0 SUPPORT YOUR BOSS S LEADERSHIP STYLE
My Nuclear Client Boss
Assess Leadership Style
Identify and Compensate for These Boss Weaknesses
Spot and Reap these Strengths of Your Boss
10 Easy Steps to Keep the Boss Happy
3.0 LEADERS TREAT STAFF LIKE JEWELS
Discovering Valuable Staff Jewels
Attitude
Training
Paying
Appraising
Working Together
4.0 LEADERS RECRUIT THE RIGHT PEOPLE
The Job
Tips for Resume Reading and Preparing
The Interview
Hiring Checklist to Consider When Hiring a Project Manager
Hiring - Your Staff
The Hire
Support the Staff You Hire
5.0 ESTABLISH YOUR LEADERHSHIP AND AUTHORITY
Check Your Authority Using These 12 Factors
The Predecessor
The Honeymoon
Subordinate Types
Subordinate Conversations
Third Parties
Be Careful of Coalitions
7 Steps of Crisis Management
The Boss
Empower Employees
6.0 GREAT LEADERS DELEGATE TO EMPOWER
7 Rewards of Good Delegation
Exposing 10 Delegation Myths
4 Key Delegation Steps
My Experience - VP of Systems
7.0 MOTIVATION MAGIC
Motivation Models
Disbelieve These Motivational Myths
10 Motivational Possibilities
The Power of Job Goals
Job Standards Set Expectations
Job Communication Communication Communication
6 Tips for Motivating by Enriching Jobs
8.0 MANAGE AND SANCTION REALISTIC RISK-TAKING
Key Risk Terminology
Risk and You
3 Risk-Taking Tips
Roadblocks to Risk-Taking
6 Risk Management Principles
Understanding Rare Events
5 Factors to Consider
Attacking Risk
Risk Estimation Guidelines
Create at Least the Following Minimalist Risk Register
My Experience with a Corporate Treasury Project
9.0 SUCCESSFULLY COMMUNICATE CRITICISM
Giving Receiving Criticism
9 Key Steps
Differences Are Inevitable
Exploratory Talk
10.0 COMMUNICATING DURING STAFF APPRAISALS
Beware the Pitfalls
Let Subordinates Help to Appraise
Analyze Rather Than Evaluate
Primary Appraisal Techniques
A Worthwhile Investment
11. LEADERS SOMETIMES NEED TO FIRE PEOPLE
Firing Processes
The Reality of Firing
12.0 DECISIONMAKING AND PROBLEM-SOLVING
Great Decision-Makers Have Attitude
Critical Thinking - Foundation of Great Decision-Making
Ignoring the Facts - Invisible Ignorance
Don t Rock the Boat
Fueling Emotions
Finger Pointing
No Time to Think
Personal Attacks
Slippery Slope
Objections Objections Objections
Misdirection
Mixing In A Little Truth - A Grain of Truth
Cause Effect
The Straw Man Approach
A Gambler s Decision-Making Mistake
Unfair Comparisons
Ridicule
Forestalling Agreement
End of Discussion
Creating Doubt
Popularity
Statistics
Jumping To Conclusions
Groupthink Can Create Disastrous Decisions
Paying Lip Service
Wishful Thinking Clouds Clear Thinking
Intimidation
Begging the Question
3 Tips For Defending Yourself Against Bad Decisions
I Refused to be Intimidated by a Management Team
SECTION #2 POWERFUL PROJECT GROUP RELATIONSHIPS
1.0 HANDLING PROJECT POLITICS
People Networks
Negative Relationship Styles
Positive Relationship Styles
Nurture Your Internal Network
Other Political Networks
Political Assessment - List Key People
12 Political Punches - Negative Politics
11 Ways to Leverage Political Power
My Experience with Politics
2.0 GROUP DYNAMICS AND TEAMBUILDING
Your Status in a Group
The Composition of Groups
The Cohesiveness of Groups
Group Norms Bind
Groupthink - Danger, Danger
Anticipate the 4 Predictable Group Phases
Watch for these 4 Major Personality Types
Mitigate Diminishing Performance
Rate Your Leadership Skills
Balance Your Approach
What s important to you?
Learning and Continuous Learning
My Experience Turning Around a Project
3.0 ORGANIZING TIME AND PRIORITIES
Unwise Ways to Choose
10 Priority Factors to Consider
6 Steps to Select Your Priorities
4.0 INSPIRE QUALITY RESULTS
Quality Guru Deming s 14 Points
Juran s 9 Steps to Quality Improvement
Pareto Quality Analysis
Continuous Project Improvement
Business Process Reengineering
Quality Has a Cost
Seeking Perfection
5.0 CONNECTING, COMMUNICATING AND MARKETING
How to Market
Which Strategy Works?
Market Research
Price Your Service
Project Brand Loyalty
Promoting Projects
6.0 MANAGE COMMUNICATE EXPECTATIONS - PROJECT CHARTER
What Project Investors Seek
10 Key Qualities of Project Charters
Begin with a Summary
Align With Corporate Strategy
Seek Competitive Advantage
Background
Your Market
Goals Objectives
Scope
Deliverables
Risks Mitigation
Project Constraints
Assumptions
Project Participants
Your Team
Progress Reporting
Project Files
Project Approach
Critical Success Factors
Change Management
Financial Forecast
Keep Your Plan Alive
7.0 ORGANIZATIONAL CHANGE MANAGEMENT SYSTEMS THINKING
Change Strategies and Systems Thinking
Enrol Change Agents
How to Deal with Immense Change - ERP Experience
8.0 ETHICS TRUST PAY BACK
Ethics Based Upon Consequences
Ethical Altruism
Ethical Egoism
Ethical Utilitarianism
Act Utilitarianism
Duty Ethics Obligations
Practical Wisdom
A Project Code of Ethics
9.0 CONFLICT MANAGEMENT, NEGOTIATION AND SELLING
Origins of Conflict
Dealing with Conflict
Pros Cons of Conflict
Harness Conflict
Are You Addicted to Coercion?
Managing Stress during Conflict
Negotiating - Simplified Steps
Selling Is Part of Your Job
Know Your Sales Self
Sell Assertively
Overcoming Objections
Selling on the Phone
Closing the Sale
10 Selling Tips
10.0 PRODUCTIVITY TEAMBUILDING - DIRECT AND INDIRECT
What Is Productivity
Direct Supervisory Productivity
Indirect Supervision Factors
Maximising Productivity
The Right Mix
11. PROMOTING YOUR PROJECT S CULTURE
Copying Japanese Successes
Assessing Project Culture
12 Tips for Changing Your Project Culture
10 Special Do s and Don ts
Avoid 10 Barriers to Effective Communication
Inspire Worker Satisfaction
Boost Morale
Reward Punishment
Staff Rating Blunders
Morale Building Words
12.0 PROBLEM-SOLVING, CREATIVITY LEARNING
Discovering Opportunities
Staying Competitive
Boosting Creative Outlooks
Combining Logic Creativity
Being Intuitive
Sage Advice
Introduction
Bad business one-on-one or group relationships create stress, destruction and unproductively. Likewise, without great relationships, our personal lives can be empty, boring and lonely.
Ideas, Techniques Checklists for Everyone
This book is packed with great ideas, techniques and many checklists to make great things happen for you. At minimum you will find something and typically many things which will reward your investment in this book, with better relationships. Great relationships will generate monetary as well as a flood of other positive differences in your life.
Your life is worth it!
Think about all the many types of projects in your business and personal life. A project is a temporary endeavour which produces unique results. Weddings, business mergers and implementation of new corporate technologies are all projects.
Each of these examples is temporary. You may be enjoying your wedding reception. But it ends sometime so that you can begin the enchanting honeymoon. That stressful project to merge two departments seems excruciatingly long, but it also does end some time.
Each of these examples of projects is unique. Even if you have been married eleven times before, each project to prepare for the wedding will be different. In business, some other company may have implemented the same accounting software package. However, your company has unique accounting numbers, practices and stakeholders.
Unique, temporary, limited resources the list goes on and on. They all conspire to make your life challenging, stressful maybe even traumatic, particularly your relationships with others.
Master the skills, practical how-to techniques and tips in The Extraordinary Power of Project Relationships . Your business life will be much more successful and so will your personal life. Invest in reading, learning and appropriately applying these techniques.
Use the book as a handy reference as you perform project work in the office as well as your personal life.
For more than 30 years I have provided consulting, training and education to business and non-business venues as well as universities in North America, Europe and Asia. Now I want to