The Magic of ISO 9001

John F. Graham

Description

The standard tells you what to implement; this book focuses on how and why.
Many organizations implement ISO 9001 and see only mild improvements. This book is a collection of concepts that can assist you in implementing a very successful ISO 9001 quality management system. Its concepts go beyond the basic implementation steps so widely available in the marketplace, instead helping you to use the ISO 9001 standard as a tool for organizational growth and success.
Instead of being organized sequentially by the standard's clauses, it is split into three sections that outline how to go about satisfying the standard's requirements: Organize, Scrutinize, and Optimize. Each of these chapters includes sporadic WHAT TO DO action items to transform theory into practice.
This book is intended for anyone leading the ISO 9001 implementation effort, including quality managers, management reps, executives, and consultants. It is to be used in addition to ISO 9001 training courses, packages, and consulting assistance.
Read this book while you are simultaneously attending ISO 9001 courses, going through purchased how to” packages, or working with a consultant. Review it again as your implementation nears certification. Reread the later sections of the book after certification is achieved.

Sujets

• Business
• Qualité, hygiène, sécurité, environnement
• Total Quality Management
• Gestion et management
• ISO 9000
• International Organization for Standardization
• Economics
• QMS
• ISO 9001

Informations

• Publié par: ASQ Quality Press
• Date de parution: 11 mai 2017
• Nombre de lectures: 1
• EAN13: 9781953079244
• Langue: English

Extrait

The Magic of ISO 9001
How to Make It Fully Materialize
The standard tells you what to implement; this book focuses on how and why.
John F. Graham
ASQ Quality Press Milwaukee, Wisconsin
Also available from ASQ Quality Press:
A Practical Field Guide for ISO 9001:2015 Erik V. Myhrberg
The ISO 9001:2015 Implementation Handbook: Using the Process Approach to Build a Quality Management System Milton P. Dentch
ISO Lesson Guide 2015: Pocket Guide to ISO 9001:2015, Fourth Edition J.P. Russell
How to Audit ISO 9001:2015: A Handbook for Auditors Chad Kymal
How to Establish a Document Control System for Compliance with ISO 9001:2015, ISO 13485:2016, and FDA Requirements: A Comprehensive Guide to Designing a Process-Based Document Control System Stephanie L. Skipper
ISO 9001:2015 Explained, Fourth Edition Charles A. Cianfrani and John E. “Jack” West
ISO 9001:2015 Internal Audits Made Easy, Fourth Edition Ann W. Phillips
ISO 9001:2015 for Small and Medium-Sized Businesses, Third Edition Denise Robitaille
The Certified Quality Engineer Handbook, Fourth Edition Sarah E. Burke and Rachel T. Silvestrini
Root Cause Analysis: Simplified Tools and Techniques, Second Edition Bjørn Andersen and Tom Fagerhaug
The Certified Manager of Quality/Organizational Excellence Handbook: Third Edition Russell T. Westcott, editor
To request a complimentary catalog of ASQ Quality Press publications, call 800-248-1946, or visit our Web site at: http://www.asq.org/quality-press .
American Society for Quality, Quality Press, Milwaukee, WI 53203 © 2017 by ASQ. All rights reserved. Published 2017.
22 21 20 19 18 17 5 4 3 2 1
Names: Graham, John F., author.
Title: The magic of ISO 9000: how to make it fully materialize: the standard tells you what to implement—this book focuses on how and why / John F. Graham.
Description: Milwaukee, Wisconsin: ASQ Quality Press, 2017.
Identifiers: LCCN 2017013410 | ISBN 9780873899598 (softcover: alk. paper)
Subjects: LCSH: ISO 9000 Series Standards. | Quality control.
Classification: LCC TS156.17.I86 G73 2017 | DDC 658.5/620218—dc23
LC record available at https://lccn.loc.gov/2017013410
No part of this book may be reproduced in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher.
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Contents
Preface
Introduction
Chapter 1 Organize
What Makes ISO 9001 Really Work?
Everybody Wants Something to be Excited About
Let Go of the Word “Quality”
Are We Speaking the Same Language?
What Does It Really Mean to be ISO 9001 Certified?
The Unofficial Quality Plan is One Page You Should Create First
Just How Much Documentation Do We Need?
The Visual QMS
Is This an Expense or an Investment?
Second Gear: Are We There Yet?
Chapter 2 Scrutinize
Refining Our Methods
Are You Coming With Me?
Does ISO 9001 Require an Organizational Strategy?
Don’t Forget the Two “E” Words
What Knowledge Do We Need to Organize?
Why Do We Need a Management Review?
Are We Walking Our Talk? (Internal Auditing)
Chapter 3 Optimize
Who’s Got the Wheel?
Why is Communication the #1 Complaint?
What About the Hidden Risk?
Is Anything Getting Better?
What Else is Broken?
Analysis of Data: What Data?
Conclusion
Index
Preface
A fter 23 years of implementing ISO 9001 systems with client companies, I have observed some very successful implementations rocketing organizations to new levels of performance and, unfortunately, some implementations where organizations received little to no benefit. Several key factors make all the difference. This book is a collection of concepts that can assist you in implementing a very successful ISO 9001 quality management system.
Method of Research
My research is not a short-term dive into the depths of ISO 9001 publications to learn and report on the subject. It’s the result of years of reading every ISO 9001 publication that crossed my path and of hands-on implementation of ISO 9001 systems for many different types of organization. This includes working with many registrars and their auditors. I also have extensive experience teaching both five-day Lead Assessor courses and two-day Internal Auditor courses (“he who teaches learns twice.”)
The Main Features
The key features of this book are the concepts that go beyond the basic implementation steps so widely available in the marketplace. This book will help you use the ISO 9001 standard as a tool for organizational growth and success.
The Intended Audience
This book is intended for anyone leading the ISO 9001 implementation effort (including quality managers, manage ment reps, executives, and consultants). It is to be used in addition to ISO 9001 training courses, packages, and consulting assistance.
Organization of This Book
The book flows according to three sections: Organize The scariest part of the process for most people has to do with how to correctly start the implementation of a quality management system. This section will help you start with a strong, solid foundation. Scrutinize This section of the book will help you build the quality management system upon the solid foundation. These ideas will help you build a system that keeps growing and improving. Optimize The purpose of ISO 9001 was never meant to be to “set it and forget it.” Businesses evolve. The quality management system must evolve with it. This section will help you ensure that the system evolves and supports the growth and prosperity of the organization.
How It Can Be Used Most Effectively
The chapters of this book are short and succinct; the concepts can be clearly understood and implemented. Each chapter includes sporadic “WHAT TO DO” action items.
Read this book while you are simultaneously attending ISO 9001 courses, going through purchased “how to” packages, or working with a consultant. Review it again as your implementation nears certification.
Reread the later sections of the book after certification is achieved. These concepts are extremely important to ensure organizational growth.