The Six Sigma Path to Leadership

David H. Treichler

Description

Many organizations have seen dramatic improvements by implementing a Six Sigma system, including better efficiency, reduced errors, and increased profits. But for the individuals charged with implementing this system, it can be a long and arduous journey. The Six Sigma Path to Leadership: Observations from the Trenches was written to serve as a support guide for these individuals who may get lost or frustrated on their journey toward Six Sigma improvement. Author David Treichler has assembled a collection of stories showing how others handled these same situations, including the good and the bad with many how-to (and how-not-to) examples. The book is written for anyone – from senior management to the curious novice, with the intent to encourage and assist everyone, wherever they may be in their own Six Sigma journey. The Six Sigma Path to Leadership is not intended to teach the specific tools or techniques of Six Sigma, but rather to inspire and motivate Six Sigma professionals to lead and teach others in the organization. The stories shared within will spark the readers’ imaginations and help them get the most out of their efforts. COMMENTS FROM OTHER CUSTOMER Average Customer Rating: (5 of 5 based on 1 reviews) " The very best hands on Six Sigma book I have ever read. Finally someone is writing about real success at the front end of a program. This book is for people that want to know how real Six Sigma leaders do their work!" Dean Carr - Malibu, CA

Sujets

• Business
• Qualité, hygiène, sécurité, environnement
• Gestion et management
• management
• Economics
• Leadership

Informations

• Publié par: ASQ Quality Press
• Date de parution: 30 juin 2003
• Nombre de lectures: 0
• EAN13: 9781636940632
• Langue: English
• Poids de l'ouvrage: 1 Mo

Extrait

ASQH1214.qxd 12/5/03 10:53 AM Page A
The Six Sigma Path to
Leadership
Observations from the TrenchesASQH1214.qxd 12/5/03 10:53 AM Page B
Also available from ASQ Quality Press:
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Six Sigma for the Shop Floor: A Pocket Guide
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Six Sigma Project Management: A Pocket Guide
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Customer Centered Six Sigma: Linking Customers, Process Improvement, and
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Earl Naumann and Steven H. Hoisington
The Six Sigma Journey from Art to Science
Larry Walters
Office Kaizen: Transforming Office Operations Into a Strategic Competitive
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William Lareau
Defining and Analyzing a Business Process: A Six Sigma Pocket Guide
Jeffrey N. Lowenthall
Managing Change: Practical Strategies for Competitive Advantage
Kari Tuominen
Improving Performance through Statistical Thinking
ASQ Statistics Division
To request a complimentary catalog of ASQ Quality Press publications, call
800-2481946, or visit our website at http://qualitypress.asq.org .ASQH1214.qxd 12/5/03 10:53 AM Page i
The Six Sigma Path to
Leadership
Observations from the Trenches
Dr. David H. Treichler
with Ronald D. Carmichael
ASQ Quality Press
Milwaukee, WisconsinASQH1214.qxd 12/5/03 10:53 AM Page ii
American Society for Quality, Quality Press, Milwaukee 53203
© 2004 by David H. Treichler
All rights reserved. Published 2004
Printed in the United States of America
12 11 10 09 08 07 06 05 04 03 5 4 3 2 1
Library of Congress Cataloging-in-Publication Data
Treichler, David H. (David Howard),
1948The Six Sigma path to leadership : observations from the trenches / by
David H. Treichler with Ronald D. Carmichael.-- 1st ed.
p. cm.
Includes bibliographical references and index.
ISBN 0-87389-615-7 (alk. paper)
1. Leadership. 2. Teams in the workplace. 3. Organizational change.
4. Organizational learning. 5. Organizational effectiveness. 6. Six
sigma (Quality control standard) 7. Sarbanes Oxley Compliance,
8. Strategic Roadmapping, 9. Capability migration mapping
.
HD57.7.T74 2004
658.4’092--dc22
2003024329
ISBN 0-87389-615-7
No part of this book may be reproduced in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, without the prior written permission of the publisher.
Publisher: William A. Tony
Acquisitions Editor: Annemieke Hytinen
Project Editor: Paul O’Mara
Production Administrator: Randy Benson
Special Marketing Representative: David Luth
ASQ Mission: The American Society for Quality advances individual, organizational, and
community excellence worldwide through learning, quality improvement, and knowledge exchange.
Attention Bookstores, Wholesalers, Schools and Corporations: ASQ Quality Press books,
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To place orders or to request a free copy of the ASQ Quality Press Publications Catalog, including
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http://qualitypress.asq.org.
Printed on acid-free paperASQH1214.qxd 12/5/03 10:53 AM Page iii
To Harold J. Kammerer,
who taught me never to give up.ASQH1214.qxd 12/5/03 10:53 AM Page ivASQH1214.qxd 12/5/03 10:53 AM Page v
Table of Contents
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii
Section A—Quantum Leadership . . . . . . . . . . . . . . . . . . . . . . . . 1
Chapter 1 Six Sigma as . . . . . . . . . . . . . . . . . . . . . . . 3
Quantum Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Leadership . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
The Leadership Approach to Doing Business . . . . . . . . . . . . . . . 4
The Typical Approach to Doing Business . . . . . . . . . . . . . . . . . 4
Six Sigma as the Leadership Criterion . . . . . . . . . . . . . . . . . . . 5
Beyond Politics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Investing in the Future . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Leadership: From Concept to Reality 6
The Making of the Quantum Leader . . . . . . . . . . . . . . . . . . . . 8
Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Chapter 2 The Quick and the Dead—
The Role of Quantum Leaders . . . . . . . . . . . . . . . . . . . . . . . . 11
Change Agent Synopsis 11
Right Change, Right Time . . . . . . . . . . . . . . . . . . . . . . . . . 11
Change Agents 12
Quantum Leaders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Different Approaches to Change . . . . . . . . . . . . . . . . . . . . . . 20
Quantum Leaders Lead Empowered Teams . . . . . . . . . . . . . . . . 23
The Quantum Leader in Turbulent Times . . . . . . . . . . . . . . . . . 26
Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
vASQH1214.qxd 12/5/03 10:53 AM Page vi
vi Table of Contents
Chapter 3 The Roadmap to Performance . . . . . . . . . . . . . . . . . . . 29
A Different Road . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Performance and Results . . . . . . . . . . . . . . . . . . . . . . . . . . 29
The Right Tool at the Right Time . . . . . . . . . . . . . . . . . . . . . 31
Implementing the Six Sigma Program Performance Roadmap . . . . . . . 36
Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Chapter 4 Building the Quantum Leadership Strategic Roadmap . . . . . 39
Six Sigma: The Key to Implementing Strategic Positioning . . . . . . . . 39
Assign Pre-Readings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Set Expectations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Clarify the Core Values . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Clarify the Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Identify Areas of Essential Performance . . . . . . . . . . . . . . . . . . 42
Capture the Current State of Each Area 42
Envision a Bold Long-Term Goal . . . . . . . . . . . . . . . . . . . . . . 42
Define the Desired State for Each Area 43
Identify Barriers for Each Area . . . . . . . . . . . . . . . . . . . . . . . 43Specific Actions to Achieve the Desired State . . . . . . . . . . 44
Prioritize the Top-Five Tasks . . . . . . . . . . . . . . . . . . . . . . . . 44
Identify Other Tasks by Essential Areas . . . . . . . . . . . . . . . . . . 45
Assign a Champion for Each Set . . . . . . . . . . . . . . . . . . . . . . 46
Write the Task Statements-of-Work . . . . . . . . . . . . . . . . . . . . 46
Create an Executive Dashboard to Monitor Progress . . . . . . . . . . . 48
Communicate to the Organization, Customers, and Suppliers . . . . . . . 49
Conduct Reviews . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Celebrate Achievement . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Section B—The Change Accelerator . . . . . . . . . . . . . . . . . . . . . . 51
Chapter 5 Jumpstarting Six Sigma . . . . . . . . . . . . . . . . . . . . . . . 55
The Ignition and the Key . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Discerning Positive and Negative Power . . . . . . . . . . . . . . . . . . 55
The Procedure: How to Jumpstart Six Sigma Efforts . . . . . . . . . . . 56
Acceleration to Transformation 57
Revving the Engine of Change 58
Experts on Call: Roadside Assistance . . . . . . . . . . . . . . . . . . . 59
Throwing Away the Jumper Cables . . . . . . . . . . . . . . . . . . . . . 60
Accelerating to Quantum Results . . . . . . . . . . . . . . . . . . . . . . 60
Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Chapter 6 Eliminating Default Processes . . . . . . . . . . . . . . . . . . . . 63
Bureaucracy is Pervasive . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Default Processes: The New Person Syndrome . . . . . . . . . . . . . . 63ASQH1214.qxd 12/5/03 10:53 AM Page vii
Table of Contents vii
Fixing the Default Process . . . . . . . . . . . . . . . . . . . . . . . . . 65
Resequencing and Simplifying . . . . . . . . . . . . . . . . . . . . . . . 66
Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Chapter 7 The Phases of Six Sigma 69
Business Analysis and Project Phases . . . . . . . . . . . . . . . . . . . 69
Outcomes 73
Summary 74
Chapter 8 The Power of Six Sigma Workshops . . . . . . . . . . . . . . . . 75
How the Workshop Works . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Workshop Phases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Enterprisewide Performance Improvement . . . . . . . . . . . . . . . . . 79
Types of Workshops . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Benefits of Six Sigma Workshops . . . . . . . . . . . . . . . . . . . . . 81
Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Chapter 9 Accelerated Needs Analysis 85
Strategy Alignment Workshop . . . . . . . . . . . . . . . . . . . . . . . 85
Process Improvement W . . . . . . . . . . . . . . . . . . . . . . 87
Summary 88
Chapter 10 Six Sigma-Led Deployment of Sarbanes-Oxley
Section 404 Internal Controls . . . . . . . . . . . . . . . . . . . . . . . . . 89A—Sarbanes-Oxley Requirements . . . . . . . . . . . . . . . . . 89
Section B—Six Sigma Leadership for Sarbanes Oxley Deployment . . . 96
Process Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Chapter 11 Software Innovation Workshops 103
Software Innovation W