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BSM consists of both structured process and enabling software.
The Information Technology Infrastructure Library (ITIL), a set of IT management frameworks and concepts, has recently identified BSM as a best practice for IT infrastructure management and operations.
This book is your ultimate resource for Business Service Management. Here you will find the most up-to-date information, analysis, background and everything you need to know.
In easy to read chapters, with extensive references and links to get you to know all there is to know about Business Service Management right away, covering: Business service management, Information technology, IT service management, Information Technology Infrastructure Library, Configuration item, Accelops, BMC Software, HP Business Service Management, IBM, Tivoli Software, Zyrion Traverse, CA Technologies, Compuware, System administrator, Router, Server (computing), Network operations center, Service-oriented architecture, Hardware virtualization, Cloud computing, Enterprise portal, Grid computing, Mashup (web application hybrid), Information technology management, Business process management, Business transaction management, Business transaction performance, Team Service Management
This book explains in-depth the real drivers and workings of Business Service Management. It reduces the risk of your technology, time and resources investment decisions by enabling you to compare your understanding of Business Service Management with the objectivity of experienced IT professionals.
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Informations
Publié par | Emereo Publishing |
Date de parution | 24 octobre 2012 |
Nombre de lectures | 0 |
EAN13 | 9781743044452 |
Langue | English |
Poids de l'ouvrage | 14 Mo |
Informations légales : prix de location à la page 0,1598€. Cette information est donnée uniquement à titre indicatif conformément à la législation en vigueur.
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