The Certified Software Quality Engineer Handbook

Linda Westfall

Description

This handbook contains information and guidance that supports all of the topics of the 2016 version of the CSQE Body of Knowledge (BoK) upon which ASQ's Certified Software Quality Engineer/(CSQE) exam is based. Armed with the knowledge presented in this handbook to complement the required years of actual work experience, qualified software quality practitioners may feel confident they have taken appropriate steps in preparation for the ASQ CSQE exam.
However, the goals for this handbook go well beyond it being a CSQE exam preparation guide. Its author designed this handbook not only to help the software quality engineers, but as a resource for software development practitioners, project managers, organizational managers, other quality practitioners, and other professionals who need to understand the aspects of software quality that impact their work. It can also be used to benchmark their (or their organization's) understanding and application of software quality principles and practices against what is considered a cross-industry good practice baseline. After all, taking stock of strengths and weaknesses, software engineers can develop proactive strategies to leverage software quality as a competitive advantage.
New software quality engineers can use this handbook to gain an understanding of their chosen profession. Experienced software quality engineers can use this handbook as a reference source when performing their daily work. It is also hoped that trainers and educators will use this handbook to help propagate software quality engineering knowledge to future software practitioners and managers. Finally, this handbook strives to establish a common vocabulary that software quality engineers, and others in their organizations can use to communicate about software and quality. Thus increasing the professionalism of the industry and eliminating the wastes that can result from ambiguity and misunderstandings.

Sujets

• Business
• Qualité, hygiène, sécurité, environnement
• Techniques
• Automatisation et Contrôle
• Quality Assurance
• Software Development
• Computers
• Informatique
• Engineering
• ASQ
• Testing

Informations

• Publié par: ASQ Quality Press
• Date de parution: 23 septembre 2016
• Nombre de lectures: 0
• EAN13: 9781951058777
• Langue: English
• Poids de l'ouvrage: 13 Mo

Extrait

The Certifed
Software Quality
Engineer Handbook
Second Edition
H1516_Westfall.indb 1 3/8/17 3:07 PMAlso available from ASQ Quality Press:
Practical Process Validation
Mark Allen Durivage and Bob (Bhavan) Mehta
Principles of Quality Costs, Fourth Edition: Financial Measures for Strategic Implementation of Quality
Management
Douglas C. Wood, editor
Juran’s Quality Handbook, Seventh Edition: The Complete Guide to Performance Excellence
Joseph A. De Feo
The Certifed Six Sigma Black Belt Handbook, Third Edition
T.M. Kubiak and Donald W. Benbow
Quality Audits for Improved Performance, Third Edition
Dennis R. Arter
The ASQ Auditing Handbook, Fourth Edition
J.P. Russell, editor
The Internal Auditing Pocket Guide: Preparing, Performing, Reporting, and Follow-Up,
Second Edition
J.P. Russell
Root Cause Analysis: Simplifed Tools and Techniques , Second Edition
Bjørn Andersen and Tom Fagerhaug
The Certifed Manager of Quality/Organizational Excellence Handbook, Fourth Edition
Russell T. Westcott, editor
The Probability Handbook
Mary McShane-Vaughn
Practical Design of Experiments (DOE): A Guide for Optimizing Designs and Processes
Mark Allen Durivage
The ISO 9001:2015 Implementation Handbook: Using the Process Approach to Build a Quality Management
System
Milton P. Dentch
To request a complimentary catalog of ASQ Quality Press publications,
call 800-248-1946, or visit our Web site at http://www.asq.org/quality-press.
H1516_Westfall.indb 2 3/8/17 3:07 PMThe Certifed
Software Quality
Engineer Handbook
Second Edition
Linda Westfall
ASQ Quality Press
Milwaukee, Wisconsin
H1516_Westfall.indb 3 3/8/17 3:07 PMAmerican Society for Quality, Quality Press, Milwaukee, WI 53203
© 2016 by ASQ
All rights reserved. Published 2016.
Printed in the United States of America.
22 21 20 19 18 17 16 5 4 3 2 1
Names: Westfall, Linda, 1954- author.
Title: The certifed software quality engineer handbook / Linda Westfall.
Description: Second edition. | Milwaukee, Wisconsin : ASQ Quality Press,
2016. | Includes bibliographical references and index.
Identifers: LCCN 2016052747 | ISBN 9780873899390 (alk. paper)
Subjects: LCSH: Electronic data processing personnel--Certifcation. |
Computer software--Examinations--Study guides. | Computer
software--Quality control.
Classifcation: LCC QA76.3 .W466 2016 | DDC 004.092--dc23
LC record available at https://lccn.loc.gov/2016052747
No part of this book may be reproduced in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, without the prior written permission of the publisher.
Director of Products, Quality Programs: Ray Zielke
Managing Editor: Paul Daniel O’Mara
Sr. Creative Services Specialist: Randy L. Benson
ASQ Mission: The American Society for Quality advances individual, organizational, and
community excellence worldwide through learning, quality improvement, and knowledge
exchange.
Attention Bookstores, Wholesalers, Schools, and Corporations: ASQ Quality Press books, video,
audio, and software are available at quantity discounts with bulk purchases for business,
educational, or instructional use. For information, please contact ASQ Quality Press at 800-248-1946, or
write to ASQ Quality Press, P.O. Box 3005, Milwaukee, WI 53201-3005.
To place orders or to request ASQ membership information, call 800-248-1946. Visit our Web site at
www.asq.org/quality-press.
Printed on acid-free paper
H1516_Westfall.indb 4 3/8/17 3:07 PMDedication
For Robert Westfall, my husband, my partner, my best friend, and my
playmate. Thank you for all of your support and patience while I wrote this
book and as I volunteered countless hours to ASQ and other organizations
over the years. Thank you for sharing your life with me, making me laugh
out loud, cooking all of those fantastic meals, and sharing your passion
for freworks with me. Life with you continues to be a blast!!!
H1516_Westfall.indb 5 3/8/17 3:07 PMH1516_Westfall.indb 6 3/8/17 3:07 PM


Table of Contents
CD-ROM Contents ......................................................... xi
List of Figures and Tables ..................................................... xiii
Pr eface .................................................................. xxi
Acknowledgments ........................................................... xxv
Part I General Knowledge
Chapter 1 A. Benefts of Software Quality Engineering within
the Organization 3
Chapter 2 B. Ethical and Legal Compliance 9
1. ASQ Code of Ethics for Professional Conduct ............................. 9
2. Regulator and Legal Issues ............................................. 11
Chapter 3 C. Standards and Models 17
Chapter 4 D. Leadership Skills 31
1. Organizational Leadership 32
2. Facilitation Skills ...................................................... 43
3. Communication Skills ................................................. 49
Chapter 5 E. Team Skills 59
1. Team Management .................................................... 60
2. Team Tools ........................................................... 66
Part II Software Quality Management
Chapter 6 A. Quality Management System 75
1. Quality Goals and Objectives ........................................... 75
2. Customers and Other Stakeholders ...................................... 89
3. Outsourcing .......................................................... 96
4. Business Continuity, Data Protection, and Data Management ............... 105
Chapter 7 B. Methodologies (for Quality Management) 113
1. Cost of Quality (COQ) and Return on Investment (ROI) .................... 113
2. Process Improvement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
vii
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viii Table of Contents
3. Corrective Action Procedures ........................................... 127
4. Defect Prevention ..................................................... 134
Chapter 8 C. Audits 137
1. Audit Types .......................................................... 139
2. Audit Roles and Responsibilities ........................................ 142
3. Audit Process ........................................................ 146
Part III Systems and Software Engineering Processes
Chapter 9 A. Life Cycles and Process Models 161
1. Waterfall Software Development Life Cycles .............................. 162
2. Incremental/Iterative Softwar .................. 164
3. Agile Softwar ................................. 172
Chapter 10 B. Systems Architecture 183
Chapter 11 C. Requirements Engineering 191
1. Product Requirements ................................................. 194
2. Data/Information Requirements ........................................ 201
3. Quality Requirements 204
4. Compliance Requirements ............................................. 207
5. Security Requirements ................................................. 208
6. Requirements Elicitation Methods ....................................... 210
7. Requirements Evaluation .............................................. 220
Chapter 12 D. Requirements Management 235
1. Requirements Change Management ..................................... 237
2. Biodirectional Traceability 238
Chapter 13 E. Software Analysis, Design, and Development 243
1. Design Methods ...................................................... 244
2. Quality Attributes and Design .......................................... 255
3. Software Reuse ....................................................... 261
4. Software Development Tools ........................................... 263
Chapter 14 F. Maintenance Management 265
1. Maintenance Types .................................................... 266
2. Maintenance Strategy ................................................. 267
3. Customer Feedback Management ....................................... 270
Part IV Project Management
Chapter 15 A. Planning, Scheduling, and Deployment 275
1. Project Planning ...................................................... 280
2. Work Breakdown Structure (WBS) ...................................... 299
3. Project Deployment ................................................... 302
Chapter 16 B. Tracking and Controlling 307
1. Phase Transition Control ............................................... 310
2. Tracking Methods ..................................................... 316
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Table of Contents ix
3. Project Reviews ....................................................... 323
4. Program Reviews ..................................................... 329
Chapter 17 C. Risk Management 331
1. Risk Management Methods ............................................ 334
2. Software Security Risks ................................................ 350
3. Safety and Hazard Analysis 355
Part V Software Metrics and Analysis
Chapter 18 A. Process and Product Measurements 365
1. Terminology ......................................................... 366
2. Software Product Metrics .............................................. 379
3. Software Process Metrics ............................................... 397
4. Data Integrity .....................................................