The Certified Software Quality Engineer Handbook

Linda Westfall

Description

This handbook contains information and guidance that supports all of the topics of the 2016 version of the CSQE Body of Knowledge (BoK) upon which ASQ's Certified Software Quality Engineer/(CSQE) exam is based. Armed with the knowledge presented in this handbook to complement the required years of actual work experience, qualified software quality practitioners may feel confident they have taken appropriate steps in preparation for the ASQ CSQE exam.
However, the goals for this handbook go well beyond it being a CSQE exam preparation guide. Its author designed this handbook not only to help the software quality engineers, but as a resource for software development practitioners, project managers, organizational managers, other quality practitioners, and other professionals who need to understand the aspects of software quality that impact their work. It can also be used to benchmark their (or their organization's) understanding and application of software quality principles and practices against what is considered a cross-industry good practice baseline. After all, taking stock of strengths and weaknesses, software engineers can develop proactive strategies to leverage software quality as a competitive advantage.
New software quality engineers can use this handbook to gain an understanding of their chosen profession. Experienced software quality engineers can use this handbook as a reference source when performing their daily work. It is also hoped that trainers and educators will use this handbook to help propagate software quality engineering knowledge to future software practitioners and managers. Finally, this handbook strives to establish a common vocabulary that software quality engineers, and others in their organizations can use to communicate about software and quality. Thus increasing the professionalism of the industry and eliminating the wastes that can result from ambiguity and misunderstandings.

Sujets

• Business
• Qualité, hygiène, sécurité, environnement
• Techniques
• Automatisation et Contrôle
• Quality Assurance
• Software Development
• Computers
• Informatique
• Engineering
• ASQ
• Testing

Informations

• Publié par: ASQ Quality Press
• Date de parution: 23 septembre 2016
• Nombre de lectures: 0
• EAN13: 9781951058784
• Langue: English
• Poids de l'ouvrage: 3 Mo

Extrait

The Certified Software Quality Engineer Handbook
Second Edition
Also available from ASQ Quality Press:
Practical Process Validation
Mark Allen Durivage and Bob (Bhavan) Mehta
Principles of Quality Costs, Fourth Edition: Financial Measures for Strategic Implementation of Quality Management
Douglas C. Wood, editor
Juran’s Quality Handbook, Seventh Edition: The Complete Guide to Performance Excellence
Joseph A. De Feo
The Certified Six Sigma Black Belt Handbook, Third Edition
T.M. Kubiak and Donald W. Benbow
Quality Audits for Improved Performance, Third Edition
Dennis R. Arter
The ASQ Auditing Handbook, Fourth Edition
J.P. Russell, editor
The Internal Auditing Pocket Guide: Preparing, Performing, Reporting, and Follow-Up, Second Edition
J.P. Russell
Root Cause Analysis: Simplified Tools and Techniques, Second Edition
Bjørn Andersen and Tom Fagerhaug
The Certified Manager of Quality/Organizational Excellence Handbook, Fourth Edition
Russell T. Westcott, editor
The Probability Handbook
Mary McShane-Vaughn
Practical Design of Experiments (DOE): A Guide for Optimizing Designs and Processes
Mark Allen Durivage
The ISO 9001:2015 Implementation Handbook: Using the Process Approach to Build a Quality Management System
Milton P. Dentch
To request a complimentary catalog of ASQ Quality Press publications, call 800-248-1946, or visit our Web site at http://www.asq.org/quality-press .
The Certified Software Quality Engineer Handbook
Second Edition
Linda Westfall
ASQ Quality Press Milwaukee, Wisconsin
American Society for Quality, Quality Press, Milwaukee, WI 53203
© 2016 by ASQ
All rights reserved. Published 2016.
Printed in the United States of America.
22  21  20  19  18  17  16      5  4  3  2  1
Names: Westfall, Linda, 1954- author.
Title: The certified software quality engineer handbook / Linda Westfall.
Description: Second edition. | Milwaukee, Wisconsin : ASQ Quality Press, 2016. | Includes bibliographical references and index.
Identifiers: LCCN 2016052747 | ISBN 9780873899390 (alk. paper)
Subjects: LCSH: Electronic data processing personnel—Certification. | Computer software--Examinations--Study guides. | Computer software--Quality control.
Classification: LCC QA76.3 .W466 2016 | DDC 004.092--dc23
LC record available at https://lccn.loc.gov/2016052747
No part of this book may be reproduced in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher.
Director of Products, Quality Programs: Ray Zielke
Managing Editor: Paul Daniel O’Mara
Sr. Creative Services Specialist: Randy L. Benson
ASQ Mission: The American Society for Quality advances individual, organizational, and community excellence worldwide through learning, quality improvement, and knowledge exchange.
Attention Bookstores, Wholesalers, Schools, and Corporations: ASQ Quality Press books, video, audio, and software are available at quantity discounts with bulk purchases for business, educational, or instructional use. For information, please contact ASQ Quality Press at 800-248-1946, or write to ASQ Quality Press, P.O. Box 3005, Milwaukee, WI 53201-3005.
To place orders or to request ASQ membership information, call 800-248-1946. Visit our Web site at www.asq.org/quality-press .
   Printed on acid-free paper
Dedication
For Robert Westfall, my husband, my partner, my best friend, and my playmate. Thank you for all of your support and patience while I wrote this book and as I volunteered countless hours to ASQ and other organizations over the years. Thank you for sharing your life with me, making me laugh out loud, cooking all of those fantastic meals, and sharing your passion for fireworks with me. Life with you continues to be a blast!!!
Table of Contents
CD-ROM Contents
List of Figures and Tables
Preface
Acknowledgments
Part I  General Knowledge
Chapter 1   A.  Benefits of Software Quality Engineering within the Organization
Chapter 2   B.  Ethical and Legal Compliance
1.  ASQ Code of Ethics for Professional Conduct
2.  Regulator and Legal Issues
Chapter 3   C.  Standards and Models
Chapter 4   D.  Leadership Skills
1.  Organizational Leadership
2.  Facilitation Skills
3.  Communication Skills
Chapter 5   E.  Team Skills
1.  Team Management
2.  Team Tools
Part II  Software Quality Management
Chapter 6   A.  Quality Management System
1.  Quality Goals and Objectives
2.  Customers and Other Stakeholders
3.  Outsourcing
4.  Business Continuity, Data Protection, and Data Management
Chapter 7   B.  Methodologies (for Quality Management)
1.  Cost of Quality (COQ) and Return on Investment (ROI)
2.  Process Improvement
3.  Corrective Action Procedures
4.  Defect Prevention
Chapter 8   C.  Audits
1.  Audit Types
2.  Audit Roles and Responsibilities
3.  Audit Process
Part III  Systems and Software Engineering Processes
Chapter 9   A.  Life Cycles and Process Models
1.  Waterfall Software Development Life Cycles
2.  Incremental/Iterative Software Development Life Cycles
3.  Agile Software Development Life Cycles
Chapter 10   B.  Systems Architecture
Chapter 11   C.  Requirements Engineering
1.  Product Requirements
2.  Data/Information Requirements
3.  Quality Requirements
4.  Compliance Requirements
5.  Security Requirements
6.  Requirements Elicitation Methods
7.  Requirements Evaluation
Chapter 12   D.  Requirements Management
1.  Requirements Change Management
2.  Biodirectional Traceability
Chapter 13   E.  Software Analysis, Design, and Development
1.  Design Methods
2.  Quality Attributes and Design
3.  Software Reuse
4.  Software Development Tools
Chapter 14   F.  Maintenance Management
1.  Maintenance Types
2.  Maintenance Strategy
3.  Customer Feedback Management
Part IV  Project Management
Chapter 15   A.  Planning, Scheduling, and Deployment
1.  Project Planning
2.  Work Breakdown Structure (WBS)
3.  Project Deployment
Chapter 16   B.  Tracking and Controlling
1.  Phase Transition Control
2.  Tracking Methods
3.  Project Reviews
4.  Program Reviews
Chapter 17   C.  Risk Management
1.  Risk Management Methods
2.  Software Security Risks
3.  Safety and Hazard Analysis
Part V  Software Metrics and Analysis
Chapter 18   A.  Process and Product Measurements
1.  Terminology
2.  Software Product Metrics
3.  Software Process Metrics
4.  Data Integrity
Chapter 19   B.  Analysis and Reporting Techniques
1.  Metric Reporting Tools
2.  Classic Quality Tools
3.  Problem Solving Tools
Part VI  Software Verification and Validation
Chapter 20   A.  Theory (of V&V)
1.  V & V Methods
2.  Software Product Evaluation
Chapter 21   B.  Test Planning and Design
  1.  Test Strategies
  2.  Test Plans
  3.  Test Designs
  4.  Software Tests
  5.  Tests of External Products
  6.  Test Coverage Specifications
  7.  Code Coverage Techniques
  8.  Test Environments
  9.  Test Tools
10.  Test Data Management
Chapter 22   C.  Reviews and Inspections
Chapter 23   D.  Test Execution Documentation
Part VII  Software Configuration Management
Chapter 24   A.  Configuration Infrastructure
1.  Configuration Management Team
2.  Configuration Management Tools
3.  Library Process
Chapter 25   B.  Configuration Identification
1.  Configuration Items
2.  Software Builds and Baselines
Chapter 26   C.  Configuration Control and Status Accounting
1.  Item Change and Veresion Control
2.  Configuration Control Board (CCB)
3.  Concurrent Development
4.  Status Accounting
Chapter 27   D.  Configuration Audits
Chapter 28   E.  Product Release and Distribution
1.  Product Release
2.  Customer Deliverables
3.  Archival Processes
Appendix A Certified Software Quality Engineer (CSQE) Body of Knowledge
Glossary
References
Index
CD-ROM Contents
Glossary with page numbers
SampleExam1.pdf
SampleExamAnswers1.pdf
SampleExam2.pdf
SampleExamAnswers2.pdf
SampleExam3.pdf
SampleExamAnswers3.pdf
List of Figures and Tables
Figure 1.1  Cost of fixing defects
Figure 1.2  Kano model
Figure 3.1  Major elements and interactions of an ISO 9001:2015 Quality Management System (ISO 2015)
Table 3.1  CMMI staged representation levels and process areas
Figure 3.2  CMMI definition components
Figure 3.3  CMMI for Development level-2 maturity for staged representation
Figure 3.4  CMMI for Development level-3 maturity for staged representation
Table 3.2  People Capability Maturity Model (P-CMM) process areas and process threads
Figure 4.1  Change force field analysis
Figure 4.2  Satir change model
Figure 4.3  Maslow’s hierarchy of needs
Table 4.1  Herzberg’s hygiene factors
Table 4.2  Herzberg’s motivation factors
Figure 4.4  Knowledge transfer
Figure 4.5  Cause and effect diagram—overview of agile coaching
Figure 4.6  Situational leadership styles
Table 4.3  Conflict resolution strategies
Figure 4.7  Formal negotiation process
Figure 4.8  One-way communication model
Figure 4.9  Two-way communication model
Table 4.4  Oral communication techniques
Table 4.5  Written communication techniques
Table 4.6  Open-ended versus closed-ended questions—examples
Table 4.7  Context free questions—examples
Figure 5.1  Stages of team development
Table 5.1  Team problems and potential solutions
Table 5.2  Prioritization matrix—example
Figure 5.2  Prioritization graph—example
Figure 5.3  Force field analysis template—example
Figure 6.1  Quality planning hierarchy
Figure 6.2  QMS documentation hierarchy
Table 6.1  ETVX method—example
Figure 6.3  Roles in the swim-lanes of a process flow diagram—example
Figure 6.4  Process flow diagram—example
Figure 6.5  High-level process architecture—example
Figure 6.6  Categories of product stakeholders
Figure 6.7  PMBOK project stakeholder managemen