The Handy Communication Answer Book

Lauren Sergy

Description

Speaking, texting, talking, presenting, reading an audience, body language, negotiations, sales pitches, avoiding clichés and gaffes, and all forms of communicating are covered in this award-winning, engaging, and comprehensive guide to effective communication!

Powerful oratory. Persuasive arguments. Succinct business pitches. Speeches and emails. From cave walls to the printing press, and from Cicero to TED talks, The Handy Communication Answer Book traces the history, explains the concepts, and examines the skills needed to master effective and efficient communication for every occasion. Providing insights and advice, this useful primer looks at how to improve verbal, nonverbal, and written communications.

Communication is a massive topic, a subject that fascinates and frustrates people. It varies by context, audience, purpose, and form. From speeches to body language and from legalese and technical writing to how the Internet changed everything, this informative book brings the intricacies of speaking, writing, listening, and reading into focus through its well-researched answers to nearly 800 common communication questions, such as …

What are some common barriers to communication?

How did early radio affect American politics?

How has the Internet affected traditional media industries like radio, newspapers, and television?

What was Aristotle’s influence on rhetoric?

What affects clarity in written communication?

When should I call someone on the telephone instead of sending an email?

How should I deal with a social media troll?

Why do so many people fear public speaking?

What are the characteristics of a good speaker?

Is public speaking on video or television different than public speaking to a live audience?

How can I be a more engaging presenter?

How can I stop saying things like “um” and “ah”?

How can I project authority without being overbearing?

How can I make sure I stick to my allotted presentation time?

How can I make my audience members feel like they’re having a conversation with me?

When should I use a microphone?

How can I better communicate up the corporate ladder?

How does plain language and simple style fit into academic communication?

This informative book also includes a helpful glossary of terms, bibliography, and an extensive index, adding to its usefulness.

Sujets

• Santé et bien-être
• Relations interpersonnelles
• Communication persuasive
• Communication organisationnelle
• General
• Business
• Economics
• General officer
• Questions and answers
• Marketing et communication
• Business Communication
• Communication Studies
• Relation humaine
• Communication interpersonnelle

Informations

• Publié par: Visible Ink Press
• Date de parution: 20 mars 2017
• Nombre de lectures: 0
• EAN13: 9781578596522
• Langue: English
• Poids de l'ouvrage: 8 Mo

Extrait

THE HANDY COMMUCATION ANSWER BOOK

A LSO FROM V ISIBLE I NK P RESS
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The Handy American History Answer Book by David L. Hudson, Jr. ISBN: 978-1-57859-471-9
The Handy Anatomy Answer Book, 2nd edition by Patricia Barnes-Svarney and Thomas E. Svarney ISBN: 978-1-57859-542-6
The Handy Answer Book for Kids (and Parents), 2nd edition by Gina Misiroglu ISBN: 978-1-57859-219-7
The Handy Art History Answer Book by Madelynn Dickerson ISBN: 978-1-57859-417-7
The Handy Astronomy Answer Book, 3rd edition by Charles Liu ISBN: 978-1-57859-190-9
The Handy Bible Answer Book by Jennifer Rebecca Prince ISBN: 978-1-57859-478-8
The Handy Biology Answer Book, 2nd edition by Patricia Barnes Svarney and Thomas E. Svarney ISBN: 978-1-57859-490-0
The Handy Boston Answer Book by Samuel Willard Crompton ISBN: 978-1-57859-593-8
The Handy California Answer Book by Kevin S. Hile ISBN: 978-1-57859-591-4
The Handy Chemistry Answer Book by Ian C. Stewart and Justin P. Lamont ISBN: 978-1-57859-374-3
The Handy Civil War Answer Book by Samuel Willard Crompton ISBN: 978-1-57859-476-4
The Handy Dinosaur Answer Book, 2nd edition by Patricia Barnes-Svarney and Thomas E. Svarney ISBN: 978-1-57859-218-0
The Handy English Grammar Answer Book by Christine A. Hult, Ph.D. ISBN: 978-1-57859-520-4
The Handy Geography Answer Book, 3rd edition by Paul A. Tucci ISBN: 978-1-57859-215-9
The Handy Geology Answer Book by Patricia Barnes-Svarney and Thomas E. Svarney ISBN: 978-1-57859-156-5
The Handy History Answer Book, 3rd edition by David L. Hudson, Jr. ISBN: 978-1-57859-372-9
The Handy Hockey Answer Book by Stan Fischler ISBN: 978-1-57859-513-6
The Handy Investing Answer Book by Paul A. Tucci ISBN: 978-1-57859-486-3
The Handy Islam Answer Book by John Renard Ph.D. ISBN: 978-1-57859-510-5
The Handy Law Answer Book by David L. Hudson Jr. ISBN: 978-1-57859-217-3
The Handy Math Answer Book, 2nd edition by Patricia Barnes-Svarney and Thomas E. Svarney ISBN: 978-1-57859-373-6
The Handy Military History Answer Book by Samuel Willard Crompton ISBN: 978-1-57859-509-9
The Handy Mythology Answer Book, by David A. Leeming, Ph.D. ISBN: 978-1-57859-475-7
The Handy New York City Answer Book by Chris Barsanti ISBN: 978-1-57859-586-0
The Handy Nutrition Answer Book by Patricia Barnes-Svarney and Thomas E. Svarney ISBN: 978-1-57859-484-9
The Handy Ocean Answer Book by Patricia Barnes-Svarney and Thomas E. Svarney ISBN: 978-1-57859-063-6
The Handy Personal Finance Answer Book by Paul A. Tucci ISBN: 978-1-57859-322-4
The Handy Philosophy Answer Book by Naomi Zack ISBN: 978-1-57859-226-5
The Handy Physics Answer Book, 2nd edition By Paul W. Zitzewitz, Ph.D. ISBN: 978-1-57859-305-7
The Handy Politics Answer Book by Gina Misiroglu ISBN: 978-1-57859-139-8
The Handy Presidents Answer Book, 2nd edition by David L. Hudson ISBN: 978-1-57859-317-0
The Handy Psychology Answer Book, 2nd edition by Lisa J. Cohen ISBN: 978-1-57859-508-2
The Handy Religion Answer Book, 2nd edition by John Renard ISBN: 978-1-57859-379-8
The Handy Science Answer Book, 4th edition by The Carnegie Library of Pittsburgh ISBN: 978-1-57859-321-7
The Handy State-by-State Answer Book by Samuel Willard Crompton ISBN: 978-1-57859-565-5
The Handy Supreme Court Answer Book by David L Hudson, Jr. ISBN: 978-1-57859-196-1
The Handy Technology Answer Book by Naomi Bobick and James Balaban ISBN: 978-1-57859-563-1
The Handy Weather Answer Book, 2nd edition by Kevin S. Hile ISBN: 978-1-57859-221-0

P LEASE VISIT THE H ANDY A NSWERS SERIES WEBSITE AT WWW.HANDYANSWERS.COM
Contents
P HOTO S OURCES
I NTRODUCTION
WHAT IS COMMUNICATION?
General Communication Verbal Communication Nonverbal Communication Written Communication
A BRIEF HISTORY OF COMMUNICATION
Orality, Oral Traditions, and Oratory Communicating over Distances Mass Media: Newspapers, Radio, and TV The Influence of the Internet
RHETORIC
Key Ideas and Terms Rhetoric from Classical to Modern Times Rhetoric Today Rhetorical Terms, Concepts, Devices
EFFECTIVE WRITTEN COMMUNICATION
Common Types of Written Communication Affecting Meaning and Interpretation Persuasiveness Clarity Clich s, Run-ons, and Other Gaffes Specialty Writing
THE EMAIL MINEFIELD
Email in Brief Advantages and Pitfalls of Email Effective Use of Email Email Etiquette
SOCIAL MEDIA
Social Media in Brief Advantages and Pitfalls of Social Media Effective use of Social Media Social Media Etiquette
THE PSYCHOLOGY OF PUBLIC SPEAKING
How Public Speaking and Oratory Affect Communication Anxiety and Fear of Public Speaking Characteristics of a Good Public Speaker
CONTEMPORARY PUBLIC SPEAKING
Revolutions in Radio, TV, and the Internet Important Speakers and Speeches of the 20th and 21st Centuries Major Public Speaking Organizations and Events
SPEECHES AND PRESENTATIONS
Styles and Types of Speeches and Presentations Key Elements of Speeches and Presentations Structure and Organization Delivery
THE HUMAN VOICE
Anatomy of Speaking Developing Your Voice Using Your Voice Effectively
BODY TALK
The Effects of Body Language Developing Your Body Language Using Body Language Effectively
AUDIENCE MATTERS
Audience Needs and Wants Engaging Your Audience Hecklers, Smartphones, and Other Annoyances
TECHNOLOGY AND EQUIPMENT
Amplifiers Recording Devices Internet Applications Memory Aids Slideshows and Visual Presentations
BUSINESS COMMUNICATION
Interpersonal Relationships and Etiquette Workplace Conflict Management Persuasive Communication Negotiation Business Writing Networking Pitching Websites and Social Media In-Person Presentations Phone and Voice-Only Presentations Acceptance Speeches and Addresses
SOCIAL COMMUNICATION
Wedding Toasts and Other Common Scenarios Communicating across Cultures Communicating across Generations Negotiating with and Persuading Family and Friends
ACADEMIC COMMUNICATION
Style and Conventions Instructional Presentation Skills Conferences, Journals, Blots, Etc.
A PPENDIX 1: R HETORIC IN P OLITICAL S PEECHES
A PPENDIX 2: S AMPLE S PEECHES FOR R EAL L IFE
F URTHER R EADING
I NDEX
Photo Sources
ABC Photo: p. 94 .
Acme News Photos: p. 45 .
Chris Charabaruk: p. 174 .
Glauco92 (Wikicommons): p. 67 .
Harris Ewing Collection, Library of Congress: p. 27 .
Ladies Home Journal : p. 264 .
Library and Archives Canada: p. 51 .
Library of Congress: p. 42 .
NASA: p. 147 .
National Archives and Records Administration: p. 25 .
National Museum of Rome: p. 65 .
Lauren Sergy: pp. 3 , 137 , 190 .
Shutterstock: pp. 6 , 8 , 10 , 12 , 15 , 17 , 21 , 23 , 29 , 32 , 33 , 35 , 38 , 56 , 58 , 59 , 61 , 72 , 74 , 78 , 88 , 98 (top and bottom), 100 , 101 , 103 , 104 , 108 , 112 , 114 , 117 , 123 , 125 , 128 , 129 , 130 , 133 , 135 , 139 , 149 , 151 , 153 , 155 , 158 , 160 , 163 , 167 , 169 , 171 , 179 , 181 , 186 , 193 , 198 , 200 , 202 , 204 , 208 , 212 , 213 , 215 , 221 , 223 , 225 , 228 , 232 , 235 , 236 , 238 , 243 , 245 , 247 , 249 , 252 , 257 , 259 , 262 , 267 , 269 , 271 , 274 , 277 , 280 , 282 , 286 , 288 , 294 , 296 , 299 , 300 , 307 , 308 , 311 , 313 , 318 , 325 , 327 , 331 .
Public domain: pp. 41 , 46 , 49 , 53 , 70 , 76 , 172 .
Dedication
For dad, who told me years ago that he wanted me to write books. And for mom, who is a big enough geek to understand why I started by writing a book like this.
Acknowledgments
No one writes a book in a vacuum, and I wish to extend my heartfelt thanks to those who helped me out. In particular, I would like to thank Zubia Mumtaz and Karen Van Der Meer for helping with their expertise and setting me straight on some important facts. Thanks to Shannon de Bruin for being an additional set of eyeballs and a great source of feedback in this book s formative stages. To Etta Verma at Library Journal, thank you so much for recommending me as a prospective author for Visible Ink Press-this book was a direct result of that connection. My very deep gratitude goes to publisher Roger J necke and editor Kevin Hile at Visible Ink Press; your direction, feedback, and patience were a critical part in the creation of this book.
To my parents, Rudy and Jackie de Bruin, and my mother-in-law, Dianne Sergy, thanks for putting up with my whining and insecurities throughout the writing process. And above all, thank you to my husband, Glen, who not only ensured our children remained fed, watered, and played with while I was in the thick of writing, but who also provided me with encouragement, commiseration, and bags of chocolate chips-all with impeccable timing. As clich as this expression may be, I truly could not have done this without you.
Introduction
Communication is a subject that fascinates and frustrates people. It is a skill that is absolutely fundamental to our ability to survive and thrive. One would think, therefore, that it s also a skill we would develop intuitively. Alas (or happily for people in my line of work), this is not the case.
Communication can be difficult to define. It encompasses a huge number of activities, which all generate meaning in different ways. Communication is messy and complicated. It s buffeted by every kind of culture imaginable-social, ethnic, generational, professional-and is subject to the whims of fashion. It is highly individual, affected by personal tastes and contexts. Words and expressions change on a regular basis, often with more speed than we realize. Communication rarely sticks to any hard-and-fast rules. What works in one form, medium, or context might not work in another. Becoming a skillful communicator takes patience, attention, and a willingness to experiment and take risks.
My goal in writing this book was to make it easier for people to hone their skills and to provide a guide to the kinds of communication questions people deal with on a regular basis. At the same time, I wanted to give a behind-the-