The ASQ Certified Six Sigma Black Belt Handbook

Mary McShane-Vaughn

Description

Fully updated to reflect the 2022 ASQ Certified Six Sigma Black Belt (CSSBB) Body of Knowledge (BoK), The ASQ Certified Six Sigma Black Belt Handbook, Fourth Edition is ideal for candidates studying for the CSSBB examination. This comprehensive reference focuses on the core areas of organization-wide planning and deployment, team management, and each of the DMAIC project phases. The fourth edition of this handbook offers thorough explanations of statistical concepts in a straightforward way. It also reflects the latest technology and applications of Six Sigma and lean tools.
Updates you will find in the fourth edition include:
• New topics and tools, such as return on investment calculations, the roles of coaching and finance in projects, process-decision program charts, interrelationship digraphs, A3 analysis, maturity models, key behavior indicators, and audit MSA
• A new chapter on risk analysis and management
• Revamped statistics sections
• New tables, figures, and examples to help illustrate key points
The ASQ Certified Six Sigma Black Belt Handbook, Fourth Edition is also a valuable addition to any quality practitioner’s library.

Sujets

• Business
• Qualité, hygiène, sécurité, environnement
• Quality Control
• Quality control (disambiguation)
• Professional
• Economics
• CCT

Informations

• Publié par: ASQ Quality Press
• Date de parution: 11 janvier 2023
• Nombre de lectures: 1
• EAN13: 9781636940243
• Langue: English
• Poids de l'ouvrage: 33 Mo

Extrait

The ASQ Certified
Six Sigma Black Belt
HandbookThe ASQ Certified
Six Sigma Black Belt
Handbook
Fourth Edition
Mary McShane-Vaughn, editor
ASQExcellence
Milwaukee, WisconsinPublished by ASQExcellence, Milwaukee, WI
Produced and distributed by Quality Press, ASQ, Milwaukee, WI
© 2022 by ASQExcellence
No part of this book may be reproduced in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, without the prior written permission of the publisher.
Publisher’s Cataloging-in-Publication Data
Names: McShane-Vaughn, Mary, editor.
Title: The ASQ certified six sigma black belt handbook , fourth edition /
Mary McShane-Vaughn, Editor.
Description: Includes bibliographical references and index. | Milwaukee, WI: ASQExcellence,
2022.
Identifiers: LCCN: 2022947810 | ISBN: 978-1-63694-023-6 (hardcover) | 978-1-63694-025-0 (e-pub)
| 978-1-63694-024-3 (pdf)
Subjects: LCSH Quality control--Statistical methods--Handbooks, manuals, etc. |
BISAC BUSINESS & ECONOMICS / Quality Control | STUDY AIDS / Professional
Classification: LCC TS156 .A87 2022 | DDC 658.4/013--dc23
ASQ advances individual, organizational, and community excellence worldwide through
learning, quality improvement, and knowledge exchange.
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Printed in the United States of America
26 25 24 23 22 LS 6 5 4 3 2 1 For Mick, the next engineer in the family.Table of Contents
List of Figures and Tables.................................................. xxi
Preface to the Fourth Edition ............................................... xxxv
Preface to the Third Edition................................................ xli
Preface to the Second Edition xliv
Preface to the First Edition ................................................ xlvi
Acknowledgments ....................................................... xlvii
About the Editor......................................................... li
Acronym Glossary .......................................................lii
ASQ Six Sigma Black Belt Certification Body of Knowledge (2022) ................ lvii
Part I: Organization-Wide Planning and Deployment
Chapter 1: Organization-Wide Considerations 3
Fundamentals of Six Sigma and Lean Methodologies....................3
Six Sigma...................................................... 3
Philosophy ................................................4
Methodology .............................................. 5
Statistical Standard .........................................5
Lean .......................................................... 5
Lean and Six Sigma ............................................6
Lean Six Sigma Maturity Model .................................. 7
Six Sigma, Lean, and Continuous Improvement Methodologies ...........11
Using Lean Six Sigma ........................................... 11
Screening Criteria 15
Relationships Among Business Systems and Processes .................. 16
Business Systems ............................................... 16
Processes ...................................................... 17
Internal and External Stakeholders................................ 18
Strategic Planning and Deployment for Initiatives ...................... 19
Return on Investment ........................................... 19
Measured Intangibles 20
SWOT Analysis ................................................ 20
Contingency and Continuity Planning ............................ 21
Chapter 2: Leadership 23
Roles and Responsibilities 23
Executive Leadership 24
Champion or Sponsor .......................................... 24
viiviii Table of Contents
Process Owner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Master Black Belts .............................................. 24
Black Belts ..................................................... 25
Green Belts .................................................... 25
Yellow Belts.................................................... 25
White Belts 25
Finance ....................................................... 25
Coaches 26
Organizational Barriers ............................................. 26
Organization Structure.......................................... 26
Organization Culture ........................................... 27
Causes for Six Sigma Failures .................................... 28
Training Programs 28
Arbitrary Requirements ..................................... 28
Lack of Resources .......................................... 28
Poor Project Selection ....................................... 28
Critical Success Factors ...................................... 29
Change Management ............................................... 30
Stakeholder Analysis............................................ 30
Readiness Assessment .......................................... 31
Proactive Change Management................................... 32
Communication Plans........................................... 33
Part II: Organizational Process Management and Measures
Chapter 3: Impact on Stakeholders 37
Identifying Stakeholders............................................. 37
Stakeholder Analysis................................................ 38
Chapter 4: Benchmarking 41
Types of Benchmarking ............................................. 42
Benchmarking Methodologies........................................ 43
Dangers of Benchmarking ........................................... 43
Selecting Measures and Performance Goals ............................ 44
Chapter 5: Business Measures 47
Performance Measures .............................................. 47
Balanced Scorecard ............................................. 47
Key Performance Indicators (KPIs) ................................ 48
Features of Good KPIs ...................................... 49
Choosing KPIs ............................................. 50
Suboptimized Systems 51
Key Behavior Indicators (KBIs) ................................... 51
Objectives and Key Results (OKRs) 52
Common Customer Loyalty Metrics............................... 53
Leading and Lagging Indicators .................................. 55
Creating Line of Sight from Measures to Strategies.................. 56
Financial Measures ................................................. 57
Revenue Growth ............................................... 57 Table of Contents ix
Market Share................................................... 57
Margin........................................................ 58
Simple ROI .................................................... 58
Net Present Value............................................... 59
Discounted ROI ................................................ 62
Cost–Benefit Analysis (CBA) ..................................... 63
Defining Hard versus Soft Dollars . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
False Savings .................................................. 68
Identifying Project Savings ...................................... 68
Part III: Team Management
Chapter 6: Team Formation 73
Team Types and Constraints ......................................... 73
Team Roles and Responsibilities ...................................... 74
Team Member Selection Criteria 76
Other Considerations ........................................... 77
Team Success Factors................................................ 77
Chapter 7: Team Facilitation 81
Motivation Techniques .............................................. 81
Recognition.................................................... 81
Rewards....................................................... 82
Relationships Within the Team ................................... 82
Demotivating Factors ............................................... 83
The Five Dysfunctions of a Team ..................................... 84
Team Stages of Development ......................................... 85
Team Communication............................................... 87
Communicating Within the Team................................. 88
Communication Outside the Team ................................ 89
Team Leadership Models ............................................ 90
Chapter 8: Team Dynamics 93
Group Behaviors ................................................... 93
Group Disruptive Behaviors ..................................... 93
Individual Disruptive Behaviors .................................. 94
Leading Group Discussions ...................................... 94
Facilitation Behaviors to Avoid ................................... 97
Conflict Management ........................................... 98
Coaching .................................................. 98
Mentoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Intervention Strategies ...................................... 100
Meeting Management ............................................... 102
Team Decision-Making Methods ..................................... 104
Consensus-Building ............................................ 104
Nominal Group Technique (NGT) ................................ 105
Multi-Voting ...................................................