The Passenger Experience of Air Travel

Description

Fills a gap in the literature with its focus on the journey as a complex and meaningful part of travel 

Taking a critical approach to the air passenger experience, this book considers the representations, embodied practices and materialities of air travel. Concerned with the politics and social justice issues of travel and mobility, it examines the passenger and their experience of the airport, fellow passengers, flying during the COVID-19 pandemic, and response to the issue of air travel sustainability. It explores the diverse experiences of those with a disability or fear of flying. The volume brings the journey to the fore as a complex and meaningful experience, filling a gap in the social science research of tourist behaviour where, traditionally, the focus has been the destination experience. The book will be of interest to scholars from a range of social science disciplines and fields of study including tourism studies, mobility studies, cultural studies, and disability studies.

Contributors

Chapter 1. Jennie Small: Introduction   

Chapter 2. Erwin Losekoot and Jennie Small: The Airport Experience

Chapter 3. Jennie Small: Passenger–Passenger Interaction  

Chapter 4. Jennie Small: Flying and Appearance   

Chapter 5. Simon Darcy, Jennie Small and Barbara Almond: Flying into Uncertainty: Part 1 – Flying with Mobility Disability

Chapter 6. Jennie Small, Alison McIntosh, Barbara Almond and Simon Darcy: Flying into Uncertainty: Part 2 – Flying with Non-Mobility Disabilities  

Chapter 7. Jennie Small and Cheryl Cockburn-Wootten: Fear of Flying

Chapter 8. James Higham and Martin Young: The Flyers’ Dilemma: Confronting the Negative Psychological Effects of Air Passenger Travel

Chapter 9. Jennie Small: Epilogue

Index

Sujets

• Industries
• Employabilité, métiers et formations
• Hospitality industry
• Hospitality
• Professional
• Undergraduate education
• Travel
• Postgraduate education
• Tourism
• Economics
• Business
• Research
• Postgraduate
• Undergraduate
• Industrie

Informations

• Publié par: Channel View Publications
• Date de parution: 14 octobre 2022
• Nombre de lectures: 1
• EAN13: 9781845419042
• Langue: English
• Poids de l'ouvrage: 1 Mo

Extrait

TOURISM AND CULTURAL CHANGE
Series Editors: Professor Mike Robinson, Nottingham Trent University, UK and Professor Alison Phipps, University of Glasgow, Scotland, UK. Associate Editor: Dr Hongliang Yan , Oxford Brookes University, UK.
Understanding tourism’s relationships with culture(s) and vice versa , is of ever-increasing significance in a globalising world. TCC is a series of books that critically examine the complex and ever-changing relationship between tourism and culture(s). The series focuses on the ways that places, peoples, pasts and ways of life are increasingly shaped/transformed/created/packaged for touristic purposes. The series examines the ways tourism utilises/makes and re-makes cultural capital in its various guises (visual and performing arts, crafts, festivals, built heritage, cuisine etc.) and the multifarious political, economic, social and ethical issues that are raised as a consequence. Theoretical explorations, research-informed analyses and detailed historical reviews from a variety of disciplinary perspectives are invited to consider such relationships.
All books in this series are externally peer reviewed.
Full details of all the books in this series and of all our other publications can be found on http://www.channelviewpublications.com , or by writing to Channel View Publications, St Nicholas House, 31-34 High Street, Bristol, BS1 2AW, UK.

DOI https://doi.org/10.21832/SMALL9028
Library of Congress Cataloging in Publication Data
A catalog record for this book is available from the Library of Congress.
Names: Small, Jennie, editor.
Title: The Passenger Experience of Air Travel: A Critical Approach/ Edited by Jennie Small.
Description: Bristol, UK; Jackson, TN: Channel View Publications, [2022] | Series: Tourism and Cultural Change: 60 | Includes bibliographical references and index. | Summary: ‘Taking a critical approach to the air passenger experience, this book considers the representations, embodied practices and materialities of air travel. It brings the journey to the fore as a complex and meaningful experience, filling a gap in the social science research of tourist behaviour, traditionally focused on the destination experience’ – Provided by publisher.
Identifiers: LCCN 2022025777 (print) | LCCN 2022025778 (ebook) | ISBN 9781845419028 (hardback) | ISBN 9781845419011 (paperback) | ISBN 9781845419035 (pdf) | ISBN 9781845419042 (epub)
Subjects: LCSH: Airplane occupants. | Airlines – Customer services. | Air travel – Social aspects. | Tourism.
Classification: LCC HE9787 .P375 2022 (print) | LCC HE9787 (ebook) | DDC 387.7/42 – dc23/eng/20220609
LC record available at https://lccn.loc.gov/2022025777
LC ebook record available at https://lccn.loc.gov/2022025778
British Library Cataloguing in Publication Data
A catalogue entry for this book is available from the British Library.
ISBN-13: 978-1-84541-902-8 (hbk)
ISBN-13: 978-1-84541-901-1 (pbk)
Channel View Publications
UK: St Nicholas House, 31-34 High Street, Bristol, BS1 2AW, UK.
USA: Ingram, Jackson, TN, USA.
Website: www.channelviewpublications.com
Twitter: Channel_View
Facebook: https://www.facebook.com/channelviewpublications
Blog: www.channelviewpublications.wordpress.com
Copyright © 2023 Jennie Small and the authors of individual chapters.
All rights reserved. No part of this work may be reproduced in any form or by any means without permission in writing from the publisher.
The policy of Multilingual Matters/Channel View Publications is to use papers that are natural, renewable and recyclable products, made from wood grown in sustainable forests. In the manufacturing process of our books, and to further support our policy, preference is given to printers that have FSC and PEFC Chain of Custody certification. The FSC and/or PEFC logos will appear on those books where full certification has been granted to the printer concerned.
Typeset by Riverside Publishing Solutions.
Printed and bound in the UK by the CPI Books Group.
Contents
Contributors
1 Introduction
Jennie Small
2 The Airport Experience
Erwin Losekoot and Jennie Small
3 Passenger–Passenger Interaction
Jennie Small
4 Flying and Appearance
Jennie Small
5 Flying into Uncertainty: Part 1 – Flying with Mobility Disability
Simon Darcy, Jennie Small and Barbara Almond
6 Flying into Uncertainty: Part 2 – Flying with Non-Mobility Disabilities
Jennie Small, Alison McIntosh, Barbara Almond and Simon Darcy
7 Fear of Flying
Jennie Small and Cheryl Cockburn-Wootten
8 The Flyers’ Dilemma: Confronting the Negative Psychological Effects of Air Passenger Travel
James Higham and Martin Young
9 Epilogue
Jennie Small
Contributors
Editor
Jennie Small is an Adjunct Fellow of the Management Department, UTS Business School, University of Technology Sydney. Her research interest is tourist behaviour from a Critical Tourism approach, concentrating on equity and social justice issues in tourism. Her specific interests are gender, age, embodiment, body image, disability (vision impairment) and mobility, and how these relate to the tourist experience. The passenger experience of air travel is of particular interest. Employed in much of her work is the feminist research method, Memory-work.
Authors
Barbara Almond is an experienced academic and research project manager at the University of Technology Sydney Business School. She is experienced in sustainability and planning with a Master’s degree focused in Sustainable Development and Resource Management. Her research interests and current research areas include sustainable tourism, social inclusion and social capitol, accessible tourism, destination and protected area management, events management, accessible education and innovation.
Cheryl Cockburn-Wootten is a Senior Lecturer and Director of Teaching & Learning at the Waikato Management School, University of Waikato, New Zealand. She aims to facilitate research that informs and makes a difference to our communities. Cheryl enjoys collaborating with others using organisational communication approaches and co-creative methods for social change. Her work examines issues relating to dignity, equity, justice, PR stakeholders, community engagement and social change.
Simon Darcy is a Professor of Social Inclusion at the UTS Business School, University of Technology Sydney. He is an interdisciplinary mixed methods researcher with expertise in developing inclusive organisational approaches for diversity groups. Simon’s academic and industry-based work in disability, tourism and accessible tourism has defined the field and led to collaborations with local, regional, national and international destination management organisations including the UN World Tourism Organization. As one of the few researchers with a lived experience of disability as a high-level person with a spinal cord injury who uses a power wheelchair, he brings an insider’s perspective that seeks to develop transformative solutions for transport, travel and tourism for the group.
James Higham is a Professor in the Otago Business School (University of Otago). His research addresses tourism and global environmental change, with a particular interest in global aviation emissions and decarbonising tourism. He is the Co-Director of the University of Otago Tourism Policy School (2019–2022) and has served as the Co-Editor of the Journal of Sustainable Tourism (2014–2022).
Erwin Losekoot (PhD, FIH, FRGS) is Professor of Hospitality Studies at NHL Stenden University of Applied Sciences. He has previously worked at Strathclyde University in Scotland, AUT University in New Zealand and RMIT University Vietnam. Most of his work has been about the nature of hospitality and how we can make places and people more hospitable. His PhD was a case study of Auckland Airport and the hospitable experience. He is Co-Editor in Chief of the peer-reviewed academic journal Research in Hospitality Management .
Alison McIntosh is Professor of Tourism at Auckland University of Technology, New Zealand. Her research focuses on critical understandings of the tourism and hospitality experience, with particular focus on issues of accessibility, social justice and advocacy. A central theme of her research is that experiential, qualitative and social justice analyses reveal subjective, emotional and neglected aspects of tourism experiences, prioritising otherwise unheard voices, personal dimensions and tourism in marginalised contexts. She leads AUT’s Tourism For All New Zealand research group to work alongside communities to make tourism accessible for all.
Martin Young is a human geographer interested in the spatial political economy of contemporary leisure consumption with an emphasis on the tourism and gambling industries.
1 Introduction
Jennie Small
Background
It is nearly 50 years since Dean MacCannell (1976) published The Tourist: A New Theory of the Leisure Class , putting the subject of tourism, the tourist, centre stage. In the decades since, we have witnessed a growing academic interest in the consumer of travel and tourism. While traditional, industry-oriented research has studied the consumer at all stages of the journey, most tourism social science research has focused on the experience of the traveller or tourist at the destination. Surprisingly, few studies have related to the actual movement , the journey to and from the destination. This omission implies that ‘getting there’ is more a non-event, an endurance , with the real event happening at the destination. The poet, Cecil Day-Lewis, in his poem The Tourists , warns against treating travel ‘as a brief necessary disease, A pause before arrival’ (as cited in Crossley-Holland, 1989: 25). One could say that if ‘getting there is half the fun’, half the fun has been largely ignored by many tourism academics. There are, of course, some exceptions in the tourism literature, with some journeys attracting attention; these g